Custom Guardrails & Handover Controls

Stay in control of every conversation. Define custom guardrails to keep your AI agent on-topic, compliant, and aligned with your brand. Set boundaries on what the AI can and can't say, and configure smart handover rules to route conversations to human agents at exactly the right moment — whether based on sentiment, keywords, customer type, or request complexity. Your AI stays helpful, your team stays informed, and your customers get the right help at the right time.